Frequently Asked Questions
Check our most frequently asked questions here. If you still need help, feel free to contact us at info@tru-qu.com or leave your contact information through our contact form . We’ll get back to you within 24 hours.
Payments
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.
Returns
You can return any item within 14 days of delivery for a refund or exchange. Products must be unused, in their original condition, and include all tags/labels. Return shipping is the customer’s responsibility unless the item arrived damaged or defective. Refunds are processed within 14 business days after we receive your return.
Once we receive your item, we’ll make sure your refund is processed within 5 business days after we receive your return. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
Every order is processed within 24 hours. Delivery typically takes 3–7 business days within the United States, and 15–30 business days for international orders, including Canada, Australia, and other countries. You’ll receive a tracking link so you can follow your package every step of the way.